FAQ

What are your payment methods + policies?

All invoices, contracts + payments are made + transferred via PayPal + you will require a PayPal account for this.
PayPal is a secure platform for the both of us. You can read their security policy here for more info.
Premade themes can be purchased with the web store here using Paylpal or debit card.

Do you include domain + hosting?

Custom project and premade theme prices do not include domains or hosting.
This is something you need to obtain yourself.
I can + am happy to provide you with information on this + talk you through the process should you require it. You can read through my guide on this topic here.

Can you install the website theme / template for me?

Absolutely I can. Every website that I make (custom + premade) comes with an installation + setup guide for your website. If you would prefer me to do this for you I can do for an optional extra.
Depending on the package that you choose, this will either be included, or charged as an extra. For premade themes, there will be an additional fee.

To do this, I will need account access to your domain / platform, which will require your username + password, so please bare this in mind. If you do not feel comfortable with me having access to your accounts, I will do my best to talk you through the process.

If you have lost your theme guide, they can be found on the Support Page. If you have lost your theme guide password, please drop me and email + I will resend it to you.

I need extra design services, can you help?

If you can’t find a service listed that you require, then please do get in touch with some details + I will be happy to try + help you or point you in the right direction.

What platforms do you use?

Currently I develop websites using the following platforms:

Standard: Static HTML / CSS3 / JavaScript
WordPress: Website, blog + WooCommerce Stores

If there is a platform not listed that you would like me to use, please do ask. The above are my specialities but my services are not necessary limited to.

<h4″>Will my website be optimised for mobile viewing?

Yes. In today’s world, 80% of website users view a website on a mobile device. All of my designs are responsive, which means that it will adapt for all device types + sizes.
If you would like this turned off so that your mobile website matches your desktop website, this can be arranged.

Can my website have a blog?

Blogging is everywhere right now + everyone loves to blog.
They play a key role when running a business + they help to boost website ranking on search engines.
You can indeed have a blog + WordPress is the best platform for this. You can either purchase one of my premade blog themes from the Theme Shop or request a Custom Project.

Do you offer e-commerce websites?

Yes I do. I offer e-commerce on the WordPress platform which is very popular for it’s CMS system ensuring that it is easy to update + maintain your inventory + content no matter your tech skills.

If you are installing the theme yourself, you will receive a guide on how to install the theme + what plugins, widgets + apps to install for your website. I can do this for you, however, any upload of your website will require me to have access to your account username + password.

I have a collection of premade e-Commerce themes in the Theme Shop, or you can request a Custom Project that includes e-Commerce.

Can I update my website + how easy is it to do?

WordPress is very easy to update + manage your content due to the Content Management System (CMS) installed. Each website / theme comes complete with a guide so that you can install your theme with ease, and you can find various tutorials over on the Support Page.
Any design changes will need to be done via the template files + will require coding, which I only recommend if you are confident in doing so. Any changes to the code that you make in error, are not supported by myself. If I can fix them, I will but there will be a charge for this.

Any stand alone static HTML / CSS3 websites will be a little trickier to update as you will have to edit the template files. If you need to update + maintain your website, I recommend using one of the CMS systems for your project, but we will discuss + determine this during the project briefing.

I can update your static site for you, but this will be a charge each time. You can find these prices at the bottom of the Custom Projects page.

What is a ‘Content Management System’ (CMS)?

CMS is a web-based publishing tool which allows all users (of all technical skillsets) to update + manage website content with a few simple clicks of your mouse.

With CMS you are able to add text + image content, add pages + posts, edit navigation + menus, add, edit, remove plugins, apps + widgets, + so much more. You will be able to 100% control the content of your website, blog or shop.

All WordPress projects are CMS + amongst your completed website files, you will receive a guide on how to use the CMS platform that you will be working from.

What is SEO?

SEO (Search Engine Optimisation)is a number of strategies + techniques used to increase the traffic (number of visitors) to a website by obtaining a high page ranking placement in search engine results.
Search enginges: Google, Yahoo, Bing, etc…
This is obtained by using certain keywords, tags, formats, content + links within your website files.

Will my e-commerce store be secure?

Yes. Very. As my e-commerce stores are made using WordPress WooCommerce, you can guarantee that they will be secure. Please read their security + privacy policy documents to ease your mind:

WordPress (Woo-Commerce)

Custom projects

What are your turn around times on custom projects?

Each custom project + client varies, so there is no set timescale.
I will determine your deadline before any work begins + I will work with you to ensure that this is met.
The majority of projects that I work on take between 4-8 weeks, but this may vary depending on your requirements.

What is the cost of a website?

The total cost of your website depends highly on what your needs are, but here are all the things that you need to consider + pay for in order to run a successful website:

  • Host + Domain
  • Design + Development
  • Maintenance + Updates

Extras that you may want to consider if you are running a business:

  • Graphics
  • Logos
  • Branding
  • Text Content

My prices are in fixed project package costs.
This ensures you that there will be no hidden costs down the line + we both know what is expected of the project up front.

View the packages >

Can I pay in instalments?

Only custom client projects can pay in instalments. Once we have agreed on a final project cost, I will send you an invoice which will include a standard 3 instalment payment plan that will take place at various stages throughout the project.

The first payment will be a 50% (non refundable) deposit of the total project cost which will be made before any work begins to secure your booking + then sets my availability status to offline for other clients that enquire.
The second payment will be upon completion of the website design + development which will be 40% of the total project cost.
The third + final payment of 10% of the total project cost will be made once I have handed all of the website files over to yourself.

Payment example: Total project cost: £400.00

  • First payment: £200.00 (50% deposit)
  • Second payment: £160.00 (40%)
  • Third payment: £40 (10%)

Premade themes are downloadable on payment receipt via the theme shop.

Is there a contract?

All custom client projects are contracted yes. After completion of your project brief questionnaire, you will be sent an agreement along with a booking invoice with full terms + conditions + your payment plan.
You must read, agree + return the signed contract to myself before any payments or work is carried out.

How soon can we start?

I only take on custom projects if I am 100% available to meet your deadline + requirements. I will send over a project brief to get an idea of what it is you require for your website + if both sides are happy to go ahead, the work will start upon receipt of your contract + deposit.

If I am not available for work due to other projects, I will advise you of the wait time + you can be added to my wait list if you wish.

What happens if I am not happy with the results?

The likelihood of you not liking the completed custom project is very low.
I will work with you throughout the project to ensure that you are happy with what I am doing. Don’t worry, I wont bombard you, but check ins with you will be made to ensure I am on the right path or if you have a change of mind about anything once you see it online.

If you genuinely do not like the completed project, I am more than happy to continue working with you until you are happy. Your deposit is non refundable + final payment will not be expected until you are 100% happy.

As long as we are honest, open + patient with each other from the start, I’m sure we can complete the project to your requirements without any hiccups.
I am here to help you, so please do let me know if you don’t understand anything or do not like something that I have created for you.

Premade themes

How do I download a premade theme?

Upon placing your order, you will receive a confirmation email/receipt via the email that you checked out with. There will be a link to your file download in this email. You can also find a copy of all purchases and downloads in the My Account dashboard.

This email can take up to 24 hours to arrive in your inbox, but usually takes a few minutes.
If you feel that you have not received a confirmation after payment has gone through, then please let me know.

What happens if I am not happy with the results?

Any premade themes that you are not happy, with, please let me know + I will do my best to help you fix the issue. Refunds are not available on downloaded premade themes, so please make sure you read the theme description carefully before committing to a purchase.

If there is something that is not covered above, please email me via the contact page + ask away.
I am here to help you + make your online presence a little smoother.

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